Hi to all of our valued customer,
UPDATE…There are now freight delays across Australia, if you need something urgently please contact us prior to ordering so we can help you neet your deadlines as best as possible.
UPDATE… We are experiencing delays from our NSW and VIC Wholesalers, if you need something by a certain date we do recommend contacting us for estimated time line.
As a small business we are facing some tough times ahead like all small business and their workers. As a community we are all going to face hardship and trials ahead.
As the COVID-19 impacts all of us, we wanted to take a moment to reach out to you and give an update including of our wholesalers. In these difficult days ahead we’re here to help how we can.
Below are a few answers to questions we have been asked over the last few days and what we’re doing right now:
We are open for business. We are taking extra measures to keep ourselves and our customers safe. We are cleaning and disinfecting after every customer attends the shop. We ask all customers to maintain and respect social distancing. If our customers are sick and still require a T Shirt or apparel we will help. We ask that you do not come into the shop directly, but email us, phone us, or order online. Select the option to have your goods shipped to you. Please be aware that during this period our shop hours may change and it is best to call prior to coming in store. We are now operating at reduced hours, please check our about us page for details.
Print while you wait. We are still at this time doing print while you wait. We are doing Print While you wait between 12.00 to 2.00 Weekdays. We ask that you have all of your images available to email us or email them through prior to coming to the shop. We will limit our contact to you and ask that you respect and maintain social distancing. We ask that only one customer be in the shop at one time and if there is another customer in the shop when you arrive please be patient and wait outside until we finish with the existing customer, while we print your T Shirts and apparel we ask that you wait outside the shop to limit our and your exposure to one another.
We are creating additional products. We working on our website and are creating more online only specials. Why are we doing this, to help people maintain social distancing and giving affordable options that have a better range to choose from. These best example of this is our On-Sale Premium T Shirts, this was only previously available in white, we have increased the colour range to include Black. We are hoping by increasing and adding options we will help all of our customers.
We are using social media more. Over the last week we have started to post more on social media, we are not posting doom and gloom, we are not talking about the Virus other where necessary. We are trying to show you unique and different T Shirts that our customers are printing or Designs that we think that are cool that can be purchased off of our sister site, onlinetshirts.com.au.
Our Wholesalers. All of our Wholesalers are currently open and still sending out T Shirts and apparel, most are working at reduced numbers and may experience some delays in getting orders packed and out to us, if we become aware of this we will let you know as soon as we find out about the delay. Most of our wholesalers are small business as well and are doing it tough, we are doing our best to continue our support of them. We are finding that RTP, Stedman, Next Level, CB and Ramo are getting orders dispatched quickly at the current moment, please consider this when ordering if you require fast handling times
Please Be Aware that AS COLOUR is based in Melbourne and is experiencing significant delays in shipping orders, please take this into consideration when ordering, Sportage are Based in Sydney and are also experiencing delays in shipping orders at this time.
Postage Delays. Australia Post have advised on the 21/04/20, that they are only delivering standard post and small parcel post every second day, standard Parcel Post delivery’s will continue as normal, BUT there are extended delays on all post at this time, they have also removed all guarantees on Parcel Post and Express Post. Our experience for interstate is that express post is being delivered 3-5 Business days after being sent, Parcel post interstate is around 3-7 Business days, this may vary over the coming months. We are where possible using Couriers Please at the moment as we are finding this a much quicker and more reliable deliver service at this time. Couriers Please is not available to all areas. Also Australia Post have moved their Christmas Guarantee delivery dates.
We appreciate all of our customers and the support they have given us in the past and hopefully in the future. At these tough times we appreciate every purchase made as we are aware that everyone is doing it tough.
Please everyone keep safe, keep a calm head and respect and help others where you can.
All the Best Jaiden and David.